Shipping Policy

Delivery Coverage

BUY WINE Malaysia currently delivers to locations within West Malaysia only.

Order Processing

Orders are processed after successful payment confirmation. Once an order is confirmed, we will prepare and dispatch it as soon as possible.

Delivery Methods & Timeframes

Own Delivery Service (Kuala Lumpur & Selected Nearby Areas)

• Orders are typically dispatched on the next business day.
• Delivery timelines may vary depending on order volume and location.

Courier Delivery (West Malaysia)

• Orders shipped via courier services typically arrive within 3–5 business days after dispatch.
• Delivery timeframes exclude Sundays and public holidays.

Urgent Deliveries

For urgent orders, customers may contact our customer service team to arrange delivery via Lalamove, subject to availability.

Additional delivery charges may apply and will be borne by the customer.

Delivery Charges

Delivery charges are calculated at checkout based on the delivery location and order requirements.

Packaging

All products are securely packed to help protect bottles during transit. We take reasonable precautions to ensure products arrive safely and in good condition.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including courier service disruptions, weather conditions, public holidays, or unforeseen circumstances.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information. BUY WINE Malaysia shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Contact Us

Return & Refund Policy

At BUY WINE Malaysia, we are committed to ensuring that your order arrives in excellent condition. Due to the nature of alcoholic beverages, returns and refunds are only accepted under specific circumstances.

Eligibility for Returns

Return or replacement requests will only be considered for issues caused by BUY WINE Malaysia, including:

• Damaged products received upon delivery
• Incorrect products delivered
• Products received in an unsatisfactory condition due to fulfilment or handling errors

Reporting Damaged or Incorrect Orders

Customers must notify us within 12 hours of receiving their order if any item is damaged, incorrect, or affected by a fulfilment issue.

To assist with the verification process, customers must provide:

• Clear photographs of the affected product
• Photographs of the external packaging
• Unboxing video evidence where available
• Order details for verification

Customers are advised to retain all original packaging materials until the claim has been reviewed and resolved.

Product Inspection

Customers may open the parcel upon receipt to inspect the condition of the bottles and verify that the correct products have been delivered.

However, once an alcoholic beverage has been opened, consumed, or partially consumed, it is no longer eligible for return, replacement, or refund.

Replacement Policy

Approved claims will generally be resolved through a replacement of the affected product.

If the original product is unavailable, BUY WINE Malaysia may offer a suitable replacement product or a refund at its discretion.

Non-Returnable Situations

Returns, refunds, or replacements will not be provided in the following situations:

• Change of mind
• Personal taste preferences
• Incorrect orders placed by the customer
• Requests submitted more than 12 hours after delivery
• Products that have been opened, consumed, or partially consumed
• Damage caused after delivery has been completed

Contact Us

If you require assistance regarding a return, replacement, or delivery issue, please contact us as soon as possible.

Privacy Policy

BUY WINE Malaysia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services.

Information We Collect

When you register an account, place an order, or contact us, we may collect the following information:

• Full name
• Contact number
• Email address
• Billing address
• Delivery address
• Order and transaction history
• Account information

How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Manage customer accounts
• Arrange deliveries
• Provide customer support
• Verify customer eligibility where required
• Improve our products, services, and website experience
• Comply with legal and regulatory obligations

Marketing Communications

With your consent, we may send promotional emails, product updates, special offers, newsletters, and marketing communications related to BUY WINE Malaysia.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared with trusted third-party service providers where necessary to facilitate:

• Payment processing
• Order fulfilment
• Courier and delivery services
• Website operation and maintenance

Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss.

While we strive to safeguard all information, no online transmission or storage system can be guaranteed to be completely secure.

Account Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials and ensuring that the information provided remains accurate and up to date.

Changes to This Policy

BUY WINE Malaysia reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page and become effective upon publication.

Terms & Conditions

By accessing and using the BUY WINE Malaysia website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before placing an order.

Eligibility

Alcoholic beverages sold by BUY WINE Malaysia are available only to non-Muslims aged 21 years and above, in accordance with applicable Malaysian laws and regulations.

By placing an order, you confirm that you meet the legal age requirements and are legally permitted to purchase alcoholic beverages.

Account Registration

Customers are required to register an account before placing an order. Guest checkout is not available.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

Product Information

We make every effort to ensure that product descriptions, images, pricing, and information displayed on our website are accurate and up to date.

However, product packaging, labels, bottle designs, and vintages may occasionally vary from the images displayed on the website.

Pricing

All prices displayed on the website are subject to change without prior notice.

Delivery charges are calculated separately during checkout unless otherwise stated.

Orders & Payment

Orders will only be processed after successful payment confirmation.

We accept various payment methods, including FPX Online Banking, credit cards, debit cards, and selected e-wallets.

BUY WINE Malaysia reserves the right to refuse, cancel, or limit any order where necessary, including cases involving pricing errors, suspected fraudulent activity, or regulatory compliance requirements.

Product Availability

All orders are subject to product availability.

In the event of stock unavailability, customers may be offered a suitable replacement product or a full refund.

Delivery

Delivery services are currently available within West Malaysia only.

Estimated delivery timeframes are provided as guidelines and may vary depending on location, courier performance, public holidays, weather conditions, and other circumstances beyond our control.

Returns & Replacements

Returns and replacement requests are subject to our Return & Refund Policy.

Customers must report any damaged or incorrect products within the specified reporting period stated in our Return & Refund Policy.

Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and branding materials, remains the property of BUY WINE Malaysia unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

BUY WINE Malaysia shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services, except where required by applicable law.

Changes to These Terms

BUY WINE Malaysia reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this page and become effective immediately upon posting.

Responsible Drinking Policy

BUY WINE Malaysia supports and promotes responsible alcohol consumption. We encourage all customers to enjoy alcoholic beverages responsibly, safely, and in moderation.

Legal Drinking Age

Alcoholic beverages sold by BUY WINE Malaysia are intended only for non-Muslims aged 21 years and above, in accordance with applicable Malaysian laws and regulations.

By accessing our website and placing an order, you confirm that you meet the legal age requirements and are legally permitted to purchase and consume alcoholic beverages.

Responsible Consumption

We encourage customers to consume alcohol responsibly and in moderation. Excessive alcohol consumption may have adverse effects on health, safety, and wellbeing.

Customers should always make informed decisions regarding alcohol consumption and be mindful of their personal health, circumstances, and local regulations.

Safety Reminder

• Do not drink and drive.
• Do not consume alcohol if you are under the legal drinking age.
• Do not purchase alcohol on behalf of underage individuals.
• Consume alcoholic beverages responsibly and in moderation.

Compliance

BUY WINE Malaysia reserves the right to refuse service, cancel orders, or decline transactions where legal eligibility requirements are not met or where compliance concerns arise.